Shipping&Delivery
Shipping
We currently offer shipping to most countries. If you are unable to place an order, please contact us via email at support@landdecora.com.
Once we receive your order, we typically ship within 5-7 business days. For pre-sale items, we will contact you via email with the expected shipping date once your order is placed. If you require the item urgently, please leave a note with your desired delivery date in the shopping cart, and we will do our best to accommodate your request.
Delivery
We offer two shipping methods: Yanwen and Chinese Air.
- Chinese Air: Delivery takes about 20-40 days, and you will be responsible for customs duties.
- Yanwen: Delivery takes about 10-20 days, and we cover the customs duties (except for shipments to Brazil and Chile).
Please note: International shipping times can be affected by various factors, and delays may occur beyond our control. However, we will work with our shipping partners to expedite the process. We do not accept refund requests when the package is still in the shipping process.
Additional Information:
- The shipping fee is calculated based on the weight of the package.
- We cannot ship to PO Box addresses via Yanwen.
- We do not ship to military bases.
- Please provide a valid phone number with your order, as courier companies will not accept packages without one.
- Ensure you place your order using a valid email address, as order confirmations, tracking information, and other notices will be sent to the email you used to place the order.
Important Notes
- Our customers are responsible for packages not collected in a timely manner, situations where contact via phone is unsuccessful, or packages with overdue and unpaid customs duties. Unfortunately, we cannot offer refunds for losses, damage, or returns under these circumstances. We appreciate your understanding.
- We do not process refunds or reshipments for packages that are refused upon delivery. If you no longer wish to receive an item after it has been shipped, please apply for a return as soon as you receive it. Once we receive the returned item, we will process your refund.