Return & Refund Policy – Land Decora
We offer a 15-day return window from the date you receive your item.
For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item meets the return conditions outlined below.
- Items must be unworn, unused, and unwashed
- All original tags must be attached
- Items must be returned in the original packaging
- Proof of purchase is required
- Returns sent without prior authorization will not be accepted
- Custom-made or made-to-order products
- Sale items
- Gift cards
If you wish to exchange an item after receiving your order (for example, due to size, color, or style preference), please note that exchanges are considered a customer-initiated request.
As international return and reshipment costs are high, all exchange-related expenses are the responsibility of the customer.
- International return shipping costs
- Shipping costs for sending the replacement item
- Any customs duties, taxes, or import fees incurred
| Return Reason | Responsibility | Shipping & Customs | Other Fees |
|---|---|---|---|
| Defective Item | Land Decora | Covered by us | Refund or replacement |
| Wrong Item | Land Decora | Covered by us | Refund or reshipment |
| Customer Personal Reason (After Shipment) |
Customer | Return shipping & customs borne by customer | 8% handling fee |
| Customer Cancellation (Before Shipment) |
Customer | N/A | 8% handling fee |
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery with clear photos or videos.
If the issue is confirmed to be our responsibility, we will offer:
- A replacement, or
- A full or partial refund, depending on the situation
If you request a return for personal reasons (such as preference, fit, or style), please note the following:
- You are responsible for all international return shipping costs
- Any customs duties, taxes, or fees incurred during the return are the customer’s responsibility
- An 8% handling fee will be deducted from the product price
- Refunds apply only to the product amount
- Original shipping costs are non-refundable, regardless of free or paid shipping
If you cancel your order before it has been shipped, an 8% handling fee will be deducted to cover payment processing and administrative costs.
Due to the shipping methods we use, international packages that are refused, undeliverable, or unclaimed may not be returned to us.
If delivery fails due to reasons including but not limited to:
- Incorrect or incomplete shipping address provided by the customer
- Refusal to accept the package
- Failure to pay customs duties or complete customs clearance
- Lack of response after delivery issues are reported
Once your return is received and approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.